Return Policy
General Guidelines:
- Hygiene
and Safety:
- Due
to the nature of respiratory equipment and supplies, strict hygiene
standards are maintained. Therefore, certain items are non-returnable.
- Any
item that has been opened or used may not be returned due to potential
contamination risks.
- Authorization:
- All
returns require prior authorization. Customers must contact PM
Respiratory Services customer service to obtain a Return Merchandise
Authorization (RMA) number.
- Returns
without an RMA number will not be accepted.
- Timeframe:
- Unopened,
unused items in their original packaging may be returned within 15 days
of the original purchase date.
- Condition
of Items:
- Returned
items must be in their original, unopened, and undamaged packaging.
- Items
must be free from any signs of use, damage, or tampering.
- Proof
of Purchase:
- A
valid proof of purchase (receipt, order confirmation) is required for all
returns.
Specific Item Considerations:
- Non-Returnable
Items:
- This
category should include, but is not limited to:
- CPAP/BiPAP
masks and tubing (due to hygiene)
- Humidifiers
and water chambers (due to hygiene)
- Opened
packages of disposable supplies (e.g., filters, cannulas)
- Personal
care items
- Any
item that has been used or opened.
- Defective
Items:
- Defective
items will be handled according to the manufacturer's warranty.
- Customers
must contact PM Respiratory Services customer service to report defective
items.
- PM
Respiratory Services will assist in facilitating warranty claims with the
manufacturer.
- Refunds
and Exchanges:
- Refunds
will be issued to the original method of payment.
- Refunds
may be subject to a restocking fee.
- Exchanges
may be offered for unopened, unused items in their original packaging.
- Shipping
Costs:
- Customers
are responsible for return shipping costs, unless the return is due to an
error on the part of PM Respiratory Services.
- Original
shipping costs are non-refundable.
Important Notes:
- This
return policy is subject to change without notice.
- PM
Respiratory Services reserves the right to refuse any return that does not
comply with this policy.
- It is
very important to make sure that this policy complies with all local and
federal regulations regarding medical supply returns.
Recommendations:
- Consult
with legal counsel to ensure compliance with all applicable regulations.
- Clearly
display the return policy on the PM Respiratory Services website and on
all purchase receipts.
- Provide
clear and concise instructions to customers regarding the return process.
- When
posting the policy online, or giving it to customers, provide the contact
information for customer service.
By implementing a clear and comprehensive return policy, PM
Respiratory Services can provide excellent customer service while protecting
its business interests.
